Question 1

How exactly do I replace my paper cards?

Accepted Answer

It's simple: Instead of paper stamps that get lost, you give your customers a QR code. They scan it, and the card 'lives' in their Apple or Google Wallet. Every time they visit, they just show their phone.

Question 2

Do I need special equipment or to change my POS system?

Accepted Answer

Not at all! All you or your staff need is a smartphone or tablet with access to the Habulo web app through your browser. No connection to your current cash register system is required.

Question 3

What will I see in my customer list?

Accepted Answer

You'll see which customers have your card, how many stamps they've collected, and when they last visited. This way, you know who your true regulars are.

Question 4

Is my customers' data safe?

Accepted Answer

Absolutely. We prioritize data protection and are fully GDPR compliant. We only collect what's necessary for the loyalty program to function.

Question 5

How do I send notifications?

Accepted Answer

Through the Habulo dashboard, you can write your message and send it to all your cardholders. It will appear on their screen like a normal notification, without them needing to download any app.

Question 6

Can I have my own logo on the card?

Accepted Answer

Of course! The card will have your business colors, your logo, and your own aesthetic, so customers feel it's your own tool.

Question 7

What if a customer doesn't have a Wallet app?

Accepted Answer

Almost all modern phones (iPhone and Android) come with Apple Wallet or Google Wallet pre-installed. The process is automatic and requires no extra setup from the customer.

Question 8

Is an internet connection required in the shop?

Accepted Answer

Yes, a basic connection (Wi-Fi or 4G/5G) is needed so the scanner app can update stamps in real-time.

Frequently Asked Questions